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FAQs

 

Q. How do I order lunch for my child?

A. The Lunch Box Program menu for the current month will be posted on our website at www.lunchboxprogram.com. If you are a new user, you will select “Log In/Register, and create an account.” You will need to upload a minimum of $30.00 to start the account and a $20.00 minimum to maintain the account. If you are a returning user, you will select “Order Online.”

Q. What happens if my credit card information does not go through?

A. This is a frequent issue. Check that the address in the Lunch Box Program system matches the address on your credit card. If these do not match, the payment will be declined. Also, check the expiration date. If all else fails, call (410) 667-1100 and ask to speak to a Lunch Box Program representative.

Q. How often do I have to order?

A. You can place orders once a month for the upcoming month, every week or every day for the next day. The menu closes at midnight for the following day.

Q. Is it safe to order on-line?

A. Lunch Box Program uses safe and secure on-line transactions with Authorize.net. Authorize.net knows data confidentiality, security and integrity are three of your highest concerns with Internet usage. They take many precautions to ensure your information is safe and secure. The Authorize.net on-line commerce system uses Thawte (a subsidy of Verisign) Secure Socket Layer (SSL) Certificates, an industry-standard encryption technology which encrypts all organization and participant data transmitted over the web. This highly advanced technology prevents unauthorized people from reading the data that you or your participants send over the web. Authorize.net also encrypts passwords and credit card numbers in their password protected database. Credit card numbers are stored for the ease of use for returning participants

Q. How will I know what days are available for my school?

A. We provide lunch to each school based on the schedule specific to that school. We coordinate with the school based on their scheduling needs. Menus are posted on the 15 th through the 20 th of every month for the following month.

Q. How can I reach someone at the Lunch Box?

A. We can be reached by phone at (410) 667-1100, by email at lunchbox@allaboutlunchdeli.com, or you can mail information or inquiries to:
AAL Enterprises, Inc
DBA: Lunch Box Program
P.O. Box 3259
Catonsville, Md 21228

Please do not reply to the info@allaboutlunchdeli.com web address. This does not work.

Q. In case of inclement weather, is Lunch Box canceled?

A. Lunch Box will be served if school is open. If there are delays due to the weather, we will still serve lunch. If school is closed, we will not serve lunch. We will not be making up or crediting for any missed lunches due to weather related closures unless they exceed three days in a school year. If closures exceed three days in a school year, any additional days missed due to weather will be credited to your account. Remember, you may cancel your order up until midnight the night before if you have a feeling school will be closed.

Q. Do we use peanut oil to cook our products?

A. No. We do not use any peanut oil when cooking. However, some of the desserts that we carry may contain traces of peanut oil in their ingredients.

Q. What should I do if my child is allergic to certain foods?

A. Please let us know in advance if your child is allergic to any food ingredients and we will provide you with a list of foods that will be safe for your child.

Q. What happens if I have a balance at the end of the school year?

A. Any balance remaining at the end of the school year will be refunded upon request minus a $5 processing fee.

Q. How do I get a zero balance in my account?

A. In May, the payment system will allow you to pay the exact amount you owe.

Q. What happens if my child is sick?

A.  If your child is sick, please call (410) 667-1100 or email us at Lunchbox@allaboutlunchdeli.com by 7:30 am to cancel your order. If we do not receive notice by this time that your child is sick, we will not issue a refund. Again, you may cancel your order online up until midnight the night before.

Q. What happens if my child does not have a lunch?

A. We try our best not to let a child go hungry. We pack additional lunches daily to provide to children without a lunch. However, these numbers are limited, and it is not guaranteed your child will receive lunch if it’s forgotten. You do not have to send money to school to pay for the lunch received. The account will be charged through the Lunch Box Program administration system.

Q. What happens if I forget my password?

A. Click on the “Forgot Password” and a new password will be sent to you.