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FAQs

Q. How do I order lunch for my child?

A. The Lunch Box Program menu for the current month will be posted on our website at www.lunchboxprogram.com. If you are a new user, you will select “Log In/Register, and create an account.”  You can create an account without uploading a balance, however, the easiest way to order is to add funds to your account before making a purchase.  You can then select “auto refill” which will refill your account using the card on file with the amount you determine once your balance drops below a certain threshold that you also determine.  Our accounts act similar to EZPass, where as you order, the balance clicks down. Once you have an account, you will select “Order Online.”

Q. What happens if my credit card information does not go through?

A. This is a frequent issue. Check that the address in the Lunch Box Program system matches the address on your credit card. If these do not match, the payment will be declined. Also, check the expiration date. If all else fails, call (410) 667-1100 and ask to speak to a Lunch Box Program representative.

Q. How often do I have to order?

A. You can place orders once a month for the upcoming month, every week or every day for the next day. The menu closes at midnight for the following day.

Q. Is it safe to order on-line?

A. Lunch Box Program uses safe and secure on-line transactions with Authorize.net. Authorize.net knows data confidentiality, security and integrity are three of your highest concerns with Internet usage. They take many precautions to ensure your information is safe and secure. The Authorize.net on-line commerce system uses Thawte (a subsidy of Verisign) Secure Socket Layer (SSL) Certificates, an industry-standard encryption technology which encrypts all organization and participant data transmitted over the web. This highly advanced technology prevents unauthorized people from reading the data that you or your participants send over the web. Authorize.net also encrypts passwords and credit card numbers in their password protected database. Credit card numbers are stored for the ease of use for returning participants

Q. How will I know what days are available for my school?

A. We provide lunch to each school based on the schedule specific to that school. We coordinate with the school based on their scheduling needs. Menus are typically posted by the 20th of every month for the following month.

Q. How can I reach someone at the Lunch Box?

A. We can be reached by phone at 410.667.1100 or by email at lunchbox@allaboutlunchdeli.com, or you can mail information or inquiries to:
All About Lunch
c/o Lunch Box Program
10150 York Rd, Ste 202
Cockeysville, MD 21030

Q. In case of inclement weather, is Lunch Box canceled?

A.  If schools are open, even with a two hour delay, we will serve lunch.  Our staff still comes in and begins prepping and preparing lunches very early so that we can deliver on time in the event that schools are open.  If schools start with a two-hour delay and then switches to closed, no credits will be issued.  All prepared meals are then delivered to local police & fire stations or other local charities.  If schools cancel the night before, we can plan accordingly by adjusting our employees’ schedules and not preparing the food at all.  When that happens, all meals will be credited back to your account.

Q. Do we use peanut oil to cook our products?

A. No. While we don’t use any peanut oil while cooking or serve products with nuts to our schools, it is important to know that we are not a nut free facilty.  If you have questions, please don’t hesitate to ask us.

Q. What should I do if my child is allergic to certain foods?

A. Please let us know in advance if your child is allergic to any food ingredients and we will provide you with a list of foods that will be safe for your child.

Q. What happens if my child is sick?

A.  If your child is sick, please call us at 410.667.1100 or email us at Lunchbox@allaboutlunchdeli.com by 7:00 am to cancel your order. If we do not receive notice by this time that your child is sick, we aren’t able to issue a refund. You may still update/cancel any orders until midnight the night before.

Q. What happens if I forget my password?

A. Click on the “Forgot Password” and a new password will be sent to you.